Podium - Interaction Management Tools

Texts get opened. Business gets done.

Podium is a communication platform that enables locksmiths with a local presence to conveniently connect with customers at critical touchpoints. From getting found online to winning repeat business, Podium powers every step. It’s the simplest way to gain reviews, gather insights, collect payments, capture leads and talk to customers in real­ time through text — all from a single inbox.

MLAA members receive a 6% discount off the standard monthly subscription fees for all Podium services. Contact Podium at the link below and cite your MLAA membership number to receive your discount.

Service Details

All the tools your business needs in one place.

Inbox
Centralise interactions, conveniently manage and respond to every message across multiple channels including Facebook, Google, Instagram, text messaging or even your website, all from one platform. You can even chat on the go with Podium’s mobile and desktop apps giving you the flexibility to communicate with your leads and customers from anywhere.

Reviews
Be the obvious choice for people who find you online. Stand out on the sites that matter by easily collecting hundreds of customer reviews. Show up where it matters, gather customer reviews on Google, Facebook, and tons of industry-specific review sites. By having a healthy ecosystem of current reviews, you’ll show up at the top of local search results, so new leads will find and choose you first.

Webchat
Capture and convert leads better with Podium’s Webchat—with an easy-to-use button that connects you to your leads through text. With Webchat you’re not tied to a live chat on your computer, and neither are your customers. Answer questions, schedule appointments, and close deals with real, friendly interactions that are convenient for you and your customers.

Payments
Collect payments via text and get paid fast—all through text. Cut back on the wasted time and resources associated with gathering payments all by sending a simple link—no postage, no paper, no phone tag, no time at all. There’s no monthly cost, just pay a standard processing fee per transaction.

Campaigns
Take advantage of text’s 98% open rate with SMS marketing campaigns that get a real response, and measurable results. Send marketing messages that feel conversational, the text thread is two-way, so the conversation can continue beyond the initial promo—improving engagement and winning you more business and loyalty.

Feedback
Learn exactly what your customers love—or why they’re leaving—and get the answers you need to drive repeat business. Gather feedback through two quick, automated messages. No links, no lengthy surveys.

See Podium in action. Watch a demo of Podium here.

Contact

Podium website

MLAA Strategic Partner

The MLAA Strategic Partnership was designed to improve access to non-industry related products MLAA Members need and would have to buy elsewhere anyway.

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