Master Locksmiths Access Key (MLAK)

24/7 access to accessible public facilities for people with a disability

The Master Locksmiths Access Key (MLAK) system is an MLAA initiative that allows people with disability access to dedicated public facilities, including facilities in National Parks and many Council municipalities, elevators at railway stations, the new Changing Places facilities throughout Australia, disabled toilets that are locked, and even the Liberty Swing. It was launched back in 1994 as a joint venture between Pittwater Council, ACROD and the MLAA, before being implemented Nationally.

People with a disability are able to purchase an MLAK key that will open all doors, toilets, playground equipment and other facilities fitted with a lock that uses the special MLAK cylinder.

Victorian Companion Card holders are entitled to one free MLAK key through a partnership with the Victorian Government. To redeem your free key, click on the green button below.

Local government and disability organisations are also able to order discounted packs of 10 individual keys to support their management of accessible facilities and their clients. Click on the purple button below to access the order form.

Who’s Eligible?

Eligibility is restricted to people who have a disability or have written authority from one of the following:

  • a doctor
  • a disability organisation
  • community health centre
  • the owner or management of a building with an accessible toilet on site
If you meet these criteria, please download the order form: MLAK Order Form PDF

How to get an MLAK?

MLAK keys are available for purchase from Business Members of the Master Locksmiths Association or from the MLAA’s National Support Office. From a Business Member: To obtain an MLAK from a Business Member of the MLAA, please make use of our Locksmith Search facility to look for a Business Member who displays the “MLAK” symbol (see below). Business Members who sell the MLAK key may also display the MLAK sign in their window. From the National Support Office: To obtain an MLAK key from the National Support Office, please download the MLAK order form, complete it, and return it via email or post.
MLAK symbol


Additional Information

For more information about the MLAK system, please download the MLAK Brochure.

MLAK Brochure – Download

Changing Places

Changing Places are larger than standard accessible toilets and have extra features and more space to meet the needs of people with complex disabilities and their carer’s. Each facility has a height adjustable adult change table, a tracking hoist system, and room for two people either side of a peninsula toilet, in a safe and clean environment. To find out more about Changing Places go to

All Changing Places facilities throughout Australia are fitted with an MLAK-enabled locking device, allowing the front door to be opened with an access controlled system. It also uses the latest Restricted Key Systems for all Key Profiles.

Please note:


Where to find an MLAK enabled facility?

Many local councils throughout Australia have implemented the MLAK system and can tell you where you can find an MLAK-enabled facility in your area.

The National Toilet Map is a Federally funded initiative developed and maintained by Health Department as part of the National Continence Program. The National Public Toilet Map provides information on over 19,000 public available toilets across Australia, including accessibility, opening hours and facilities, such as showers and baby change. The National Public Toilet Map is also available as a free app for iPhone and for Android phones and tablets

The Liberty Swing is a world-first Australian innovation – a swing that allows children in wheelchairs the opportunity to experience the joy of having a swing in the park. The Liberty Swing can only be utilised with the use of the Master Locksmiths Access Key (MLAK).

For more information on the Liberty Swing, please visit the Liberty Swing website or download the PDF from the Liberty Swing website.

The decision to implement high security Master Key Systems is a Council decision. The system is designed to improve access, and not to restrict use, for people with disability. MLAK-enabled facilities (excluding Changing Places facilities) should remain unlocked during daylight hours, or when co-located with unlocked general public toilets.

The MLAK system should alleviate the difficulty faced by people with a disability in finding an accessible toilet that is open after hours.

If you have any questions about the MLAK system, or other security solutions, please contact your local Master Locksmith or the Master Locksmiths Association of Australasia’s National Support Office.